Customer Care Associate

Charlotte, NC

Ort:  United States, Charlotte, NC

Einstige als:  Berufserfahrener

Tätigkeitsbereich:  Beschaffung & Logistik

Stellenzusammenfassung

The Customer Care Associate is the regular contact for IPM and PWP business units, proactively communicating with both internal and external customers including but not limited to: various Market Managers, Sales Personnel, Product Managers, Materials Management, Finance and Warehouse. This is a non-supervisory position.

Responsibilities:

  • Verifies the accuracy of the customer’s orders and makes and communicates any corrections deemed necessary to ensure all orders are accepted and entered correctly
  • Answers customer inquiries relating to order status, shipping/delivery dates, pro number, carrier and any additional questions that may arise. Refers customers to the proper technical resource for customer inquiries or concerns
  • Uses CRM and other tesa portal systems to enter customer data, request data and provide information as needed
  • Participates in individual and team trainings and meetings to ensure knowledge is up-to-date
  • Maintains confidentiality of the organization’s customers and data
  • Effectively works and communicates in a multi-cultural environment seeking assistance as needed

Qualifications:

  • Associates degree and/or at least 4 years customer service experience
  • Excellent CRT skills: AS400, SAP, CRM, customer portal material management systems and EDI preferred
  • Excellent PC skills to include word processing and spreadsheet capabilities
  • Strong communication skills, both verbal and written
  • Demonstrated ability to work in a fast paced environment
  • Willing and able to travel up to 10%

Application Submission Information:

tesa tape Inc. is an Equal Employment Opportunity and Affirmative Action Employer, EEO/AA/m/f/vets/disabled

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